Join Us!

Why work for Integrated Family Services, PLLC?

Integrated Family Services, PLLC (IFS) offers many challenging and fulfilling career opportunities. At IFS, you will be using the skills and knowledge you have developed to pursue your career. You will be joining a team of talented, knowledgeable, dedicated and caring staff who work together to assist the people in our communities who are facing significant challenges related to substance use, mental illness, and/or intellectual/developmental disabilities. In addition to competitive salaries and opportunities for advancement, employees are offered a wide range of benefits to meet their individual needs, which include:

  • Medical, Vision and Dental Insurance
  • Personal Time Off
  • Continuing Education Leave for Licensed Professionals
  • Paid Holidays
  • Participation in AFLAC with Payroll Dedication
  • Direct Deposit
  • Retirement Plan (401-K)
  • Training Opportunities

And Much More!

Available Positions

Regional Medical Office Manager

Location: Greenville, NC, Job Type: Full-Time

Our busy behavioral health practice is growing each day, and we are seeking an experienced and professional Regional Medical Office Manager to join our team. In the role, the Regional Medical Office Manager will work under the direction of the Assistant Administrative Director in providing management and leadership to our administrative team. The selected candidate will be responsible for managing a team of 20 employees and overseeing 9 locations. If you have experience working in an administrative role at a healthcare practice, we want to hear from you.

Brief Examples of Regional Medical Office Manager responsibilities

  • Manage daily operations of the practice while maintaining a professional workplace
  • Provide direct supervision for desk and medical records operations
  • Provide oversight to ensure all service locations maintain compliance with the agency’s accrediting body health and safety standards.
  • Maintain communication with fellow managers
  • Problem solve administrative issues within the clinic
  • Provide staff development and training
  • Act as a liaison between administrative and clinical staff
  • Conduct performance reviews

Regional Medical Office Manager Skills

  • Associate Degree preferred in Medical Office Administration, Business Administration or comparable.
  • 2+ years’ experience in an administrative role at a healthcare practice
  • Able to handle sensitive/protected patient information with confidentiality
  • Excellent customer service skills
  • Professional and courteous in tone and information delivery
  • Strong organization and leadership skills
Apply for This Job

Mobile Crisis Management Worker Qualified Professional (Preferred)

Location: Columbus County, Job Type: Full-Time/Part-Time

The Mobile Crisis Management Qualified Professional (QP) is responsible for providing all support, services, and treatments necessary to provide integrated crisis response, crisis stabilization, interventions, and crisis prevention activities to people with mental health, substance abuse, and developmental disabilities. In addition, the applicant must have at least one year experience in crisis intervention or crisis response. Primary duties for this position include:

  •  Respond to community locations to provide an immediate evaluation, triage, and access to acute mental health, developmental disabilities, and/or substance abuse services, treatment, and supports to effect symptom reduction, harm reduction, and/or to safely transition persons in acute crises to appropriate crisis stabilization and detoxification supports/services
  • Ensure operations of the mobile crisis management services program are functioning to meet the standards set forth by the agency and the state of North Carolina
  •  Bilingual candidate is desirable.
    Education
  • A graduate of a college or university with a Masters’ degree in a human service field and has one year of full time, post graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full time, post graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or
  • A graduate of a college or university with a bachelor’s degree in a human service related field and has two years of full time, post bachelor’s degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full time, post-bachelor’s degree accumulated supervised experience in alcoholism and drug abuse counseling; or
  • A graduate of a college or university with a bachelor’s degree in a field other than human services and has four years of full time, post bachelor’s degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full time, post-bachelor’s degree accumulated supervised experience in alcoholism and drug abuse counseling.A minimum of one year’s documented experience with this population required.Bilingual candidate is desirable.

Interested individuals should complete an online application. No phone calls please.

Apply for This Job

Outpatient Intensive in Home

Location: Greenville, NC, Job Type: Part-time

Qualifications

  • A graduate of a college or university with a Masters degree in a human service field and has one year of full time, post graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full time, post graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or
  • A graduate of a college or university with a bachelor’s degree in a human service related field and has two years of full time, post bachelor’s degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full time, post-bachelor’s degree accumulated supervised experience in alcoholism and drug abuse counseling; or
  • A graduate of a college or university with a bachelor’s degree in a field other than human services and has four years of full time, post bachelor’s degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full time, post-bachelor’s degree accumulated supervised experience in alcoholism and drug abuse counseling.
  • A minimum of one year’s documented experience with this population.

Primary Duties Include, but are not limited to:

  • To enter notes daily once service is provided into Enotes system.
  • To attend scheduled meetings and trainings pertaining to the service.
  • Convening the Child and Family Team for person centered planning
  • Completing the initial development and ongoing revision of the Person Centered Plan and ensuring its implementation
  • Consulting with identified medical (for example, primary care and psychiatric) and non-medical (for example, DSS, school, DJJDP) providers, engaging community and natural supports, and including their input in the person centered planning process
  • Ensuring linkage to the most clinically appropriate and effective services including arranging for psychological and psychiatric evaluations
  • Providing and coordinating behavioral health services and other interventions for the youth or other family members with other licensed professionals and child and family team members
  • Monitoring and documenting the status of the recipient’s progress and the effectiveness of the strategies and interventions outlined in the Person Centered Plan.
  • To act as an advocate on the behalf of the client and organization.
  • To ensure that the person centered planning model is being incorporate in care.
  • Provide first response to client’s concerns, problems, and grievances
  • Provide direct intervention and also arrange, coordinate, and monitor services on behalf of the recipient.
  • Provide preventive, developmental and therapeutic interventions designed to direct client activities.
  • Provide psychoeducation and assist with client skill enhancement or acquisition.
  • Support client ongoing treatment and functional gains.
  • Provide crisis intervention counseling.
  • Enhance client communication, problem solving, and anger management skills.
  • Focus on assisting clients in becoming connected to naturally occurring support systems and relationships in the community including developing and providing support for health and safety factors.
  • Provide “first responder” crisis response on a 24/7/365 basis to consumers who are receiving this service. Telephone consultation must be provided within 15 minutes of receiving call and face to face must occur within 2 hours of receiving the call.

Interested individuals should complete an online application. No phone calls please.

Apply for This Job

 Enrollment Specialist

Location: To be determined in either of the IFS locations (Greenville, Ahoskie, Greenville, Elizabeth City, Morehead City, Jacksonville, Wilmington, Rocky Mount, Jackson, or New Bern), Job Type: Full-Time

The primary role of this department will be to review, update, and process requests to ensure all clients clinical information is provided to the Managed Care Organization. The Enrollment Specialist will be the beginning stage of the billing process. The Enrollment Specialist will also be responsible for ensuring all client data has been accurately verified and entered correctly in an effort to reduce the number of denials.

Additional duties include but not limited to:

▸ Verify insurance and correct discrepancies with client demographic information
▸ Create and Update Authorizations
▸ Enter Treatment Authorization Requests (TARs) for Mobile Crisis Management (MCM) service
▸ Enter TARS for Outpatient Service
▸ Make corrections to denied claims due to enrollment and or insurance issues
▸ Verify the diagnosis and target pop

Requirements:

  • Experience (2 years minimum) in enrollments and/or billing
  • Excellent verbal and written communication skills
  • Strong computer skills
  • Ability to multi-task

Interested individuals should complete an online application. No phone calls please. This position will be open until filled.

Apply for This Job

Mobile Crisis Management Regional Director Licensed (Preferred)

Location: Rocky Mount, NC, Job Type: Full-Time

The position will supervise the mobile crisis programs of Integrated Family Services, PLLC in the designated locations (Greenville, Rocky Mount, Ahoskie, and Elizabeth City). The position is responsible for providing all support, services, and treatments necessary to provide integrated crisis response, crisis stabilization, interventions, and crisis prevention activities.  The position will provide immediate evaluation, triage, and access to acute mental health, developmental disabilities, and/or substance abuse services, treatment, and supports to effect symptom reduction, harm reduction, and/or to safely transition persons in acute crises to appropriate crisis stabilization and detoxification supports/services.  In addition, the position will be responsible for immediate telephonic response to assess the crisis and determine risks, mental status, medical stability, and appropriate response.  The position will be managed and assessed for proper response and follow up.   The position provides day to day supervision of mobile crisis supervisors and workers when necessary and to be available to provide consultation, guidance, direction, resource identification, problem resolution, seeking input and approval from Mobile Crisis Director when necessary.  Ensure operations of the mobile crisis management services program are functioning to meet the standards set forth by the agency and the state of North Carolina.

The candidate must have the following knowledge/skills.

  • Strong knowledge of techniques and practices involved in the care and treatment of emotionally, mentally, and behaviorally impaired persons,
  • Basic knowledge of personnel administration as it relates to the supervision, selection, motivation, and discipline of employees, skill in communicating orally and through writing with a variety of people to provide or exchange information.
  • Ability to coordinate the work of staff with other entities of the agency and with outside agencies,
  • Ability to plan and carry out a program of orientation,
  • Ability to observe clients’ progress in treatment and recommend potential revisions in person centered plan to professional staff,
  • Strong individual and group counseling skills, Strong assessment skills,
  •  Strong community integration skills,
  • Strong family/caregivers training and consultation skills, Strong mentoring and mediation skills,
  • Strong judgment and Excellent problem solving skills;
  • Strong adaptive skill training in all functional domains including vocational, educational, personal care, domestic, social, communication, leisure, problem-solving, etc.;
  • Strong behavioral crisis and modeling intervention skills;
  • Strong motivational interviewing, mentoring and mediation skills;
  • Competency in Wellness Education and Symptom management issues;
  • Cognitive Behavioral Therapy Interventions;
  • Extensive knowledge of the dynamics of mobile crisis and other IFS programs and services offered in North Carolina;

Skills in management and networking between agencies and professionals; basic knowledge of billing and business practices related to the provision of mental health services in the state of North Carolina; enthusiasm and energy and Cultural Competence.

Bilingual candidate is desirable.

Education

  • A graduate of a college or university with a Masters’ degree in a human service field and has one year of full time, post graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full time, post graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or
  • A graduate of a college or university with a bachelor’s degree in a human service related field and has two years of full time, post bachelor’s degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full time, post-bachelor’s degree accumulated supervised experience in alcoholism and drug abuse counseling; or
  • A graduate of a college or university with a bachelor’s degree in a field other than human services and has four years of full time, post bachelor’s degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full time, post-bachelor’s degree accumulated supervised experience in alcoholism and drug abuse counseling.

Interested individuals should complete an online application. No phone calls please.

Apply for This Job

Mobile Crisis PRN Workers (up to 25 hours per week) (QMHP)

Location: Ahoskie, Greenville, Jacksonville, Morehead City, New Bern, Rocky Mount, Washington & Wilmington, Job Type: Part-time

The Mobile Crisis Management Qualified Professional (QP) is responsible for providing all support, services, and treatments necessary to provide integrated crisis response, crisis stabilization, interventions, and crisis prevention activities to people with mental health, substance abuse, and developmental disabilities. In addition, the application must have at least one year experience in crisis intervention or crisis response. Primary duties for this position include:

  • Respond to community locations to provide an immediate evaluation, triage, and access to acute mental health, developmental disabilities, and/or substance abuse services, treatment, and supports to effect symptom reduction, harm reduction, and/or to safely transition persons in acute crises to appropriate crisis stabilization and detoxification supports/services
  • Ensure operations of the mobile crisis management services program are functioning to meet the standards set forth by the agency and the state of North Carolina
  • Bilingual candidate is desirable.

Interested individuals should complete an online application. No phone calls please.

Apply for This Job

Outpatient Therapist

Location: Ahoskie, NC, Jackson, NC, Job Type: Full-Time

Administers any specialized mental health programs for IFS consumers and provides initial diagnostic assessments and formulates a wide variety of treatment plans based on the sound integration of theory and practice.

Provides a range of psychotherapeutic services including crisis intervention counseling, and individual, couples, family and group psychotherapy to clients diagnosed with mental health, substance abuse, and developmental disability disorders.

  • Provides resources assistance to patients in acquiring assistance through community and state resources. Adheres to all federal, state and local ethical and legal guidelines for the therapist licensure and in accordance with program standards.
  • Conducts assessments and writes evaluative reports.
  • Provide psychotherapy services for patients with co-occurring disorders
  • Works directly with clients, parents or other caregivers on functional problems that occur in natural settings. Focuses on assisting the client in preventing, overcoming or managing functional deficits in school, home or in a assisting the primary caregiver in acquiring the skills needed to assist the client in all functional domains: vocational, educational, personal care, domestic, psychosocial, communication, problem solving, adaptive, etc.
  •  Co-facilitates multi-disciplinary treatment team, interviews patients and facilitates discussion around diagnosis and treatment planning.
  • Monitors patient behaviors and reaction to medication as needed to avoid adverse side-affects, makes reports to the staff psychiatrist.
  • Performs various administrative functions related to client and program records; documents service hours; develops and updates assessments, treatment plans, and reviews and progress notes.
  • Completes all administrative requirements in timely and efficient manner.
  • Adheres to all clinical policies and operating procedures.
  • Signs all treatment record notes as required and in a timely and efficient manner.
  • Ensures compliance with uniform documentation and charting guidelines.

Benefits

Paid vacation, holidays, and life and dental insurance.

Interested individuals should complete an online application. No phone calls please.

Apply for This Job

Community Based Therapist

Location: Ahoskie, Greenville, Jackson, Elizabeth City, Rocky Mount, Morehead City, Jacksonville & Wilmington, Job Type: Full-Time

IFS is looking for a community based therapist. This model consists of a therapist going into clients home to complete Comprehensive Clinical Assessments as well as engage in follow up therapy sessions. This position will require the therapist to follow the same procedures and protocols as within our office setting; however, their schedules can be flexible based off of caseload.

Qualifications

  • At least a Masters Degree in Social Work, Counseling, Criminal Justice, Psychology or a related field.
  • An individual who holds an unrestricted license (full or provisional), certificate, registration, issued by the board regulating the professional in question, in the following discipline: PhD Psychologist, Psychiatrist, Certified Clinical Social Worker, Clinical Nurse Specialist certified in Psychiatric Mental Health Advanced Practice nursing or Licensed Clinical Social Worker.

Primary Duties Include, but are not limited to:

  • Administers any specialized mental health programs for IFS consumers and Provides initial diagnostic assessments and formulates a wide variety of treatment plans based on the sound integration of theory and practice.
  • Provides a range of psychotherapeutic services including crisis intervention counseling, and individual, couples, family and group psychotherapy to clients diagnosed with mental health, substance abuse, and developmental disability disorders.
  • Provides resources assistance to patients in acquiring assistance through community and state resources.
  • Adheres to all federal, state and local ethical and legal guidelines for the therapist licensure and in accordance with program standards.
  • Conducts assessments and writes evaluative reports.
  • Provide psychotherapy services for patients with co-occurring disorders
  • Works directly with clients, parents or other caregivers on functional problems that occur in natural settings.
  • Focuses on assisting the client in preventing, overcoming or managing functional deficits in school, home or in a assisting the primary caregiver in acquiring the skills needed to assist the client in all functional domains: vocational, educational, personal care, domestic, psychosocial, communication, problem solving, adaptive, etc.
  • Co-facilitates multi-disciplinary treatment team, interviews patients and facilitates discussion around diagnosis and treatment planning.
  • Monitors patient behaviors and reaction to medication as needed to avoid adverse side affects, makes reports to the staff psychiatrist.
  • Performs various administrative functions related to client and program records; documents service hours; develops and updates assessments, treatment plans, and reviews and progress notes.
  • Completes all administrative requirements in timely and efficient manner.
  • Adheres to all clinical policies and operating procedures.
  • Signs all treatment record notes as required and in a timely and efficient manner.
  • Ensures compliance with uniform documentation and charting guidelines.

Interested individuals should complete an online application. No phone calls please.

Apply for This Job

Quality Improvement Director

Location: Greenville or Ahoskie, Job Type: Full-Time

Position Summary

The primary role of the Quality Improvement Director is to support the quantitative, strategic, and quality needs of the agency. The role exists to improve quality performance of the agency by enhancing the administrative attention to detail in the areas of quality analysis and other special projects. Coordinates regulatory compliance and accreditation tracking for the Agency. Collaborates and coordinates activities with all departments to achieve quality outcomes.

Responsibilities

  • Collaborates with Integrated Family Services Management Team. Reviews records, participates in root cause analysis and serves as expert to do a gap analysis.
  • Coordinates regulatory compliance and accreditation tracking for the agency. Uses knowledge of accreditation standards, collects data and prepares reports in support of accreditation standards, routinely reviews charts for compliance with accreditation standards.
  • Collaborates and coordinates activities with agency to achieve quality outcomes. Acts as change agent for best practice. Manages information to meet organizational expectations. Reports data to management team and groups that are key change agents.
  • Develops, implements and manages the organization’s quality improvement plan in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.
  • Develops and implements systems, policies, and procedures for the identification, collection, and analysis of outcome/performance measurement data.
  • Utilize analytics to improve consumer care, better care coordination
  • Educates and trains the leadership, staff and business associates as to the quality improvement plan, and their respective responsibilities in carrying out the quality improvement program and conforming to accreditation standards
  • Ensure compliance with all documentation, staff qualification and all other state and federal requirements for the services being delivered.
  • Developing and reporting consumer outcomes and comparing the agency’s performance to outcomes achieved by other, similar providers.
  • Analyzes customer satisfaction survey data to identify opportunities for improvement and presents findings to appropriate departments and persons.
  • To manage and maintain the agency clients rights committee, including the scheduling of meetings, maintaining documentation of meeting minutes, agendas and client complaint forms.
  • Reviews and analyzes client rights complaint incidents and provides general oversight of complaint resolution.
  • To assist in strategic planning of Integrated Family Services, PLLC, setting goals and objectives and completing a SWOT analysis of the agency every two years.
  • To assist the organization in maintaining national accreditation.
  • To serve as the facilitator and liaison between the Quality Improvement Committee and the organization.
  • Staff support for the quality improvement committee.
  • To monitor quality assurance of the agency.
  • To manage and maintain the QIC records and notebooks, scheduling meetings, keeping minutes and agendas from meetings up-to-date, maintaining contact with committee members quarterly.
  • To manage and maintain the Management Team and Management Team meetings, maintaining documents, including minutes and agendas as well as process recommendations outlined by the management team and ensure recommendations are completed.
  • To maintain the quarterly agency meeting minutes and agendas, to present topics and pertinent information at agency meetings as assigned.
  • Facilitates the development, implementation and compliance of the Corporate Compliance Plan
  • To serve as the corporate compliance officer.
  • Demonstrates an understanding of agency policies and procedures, as well as compliance standards and authoritative requirements for programs and documentation.
  • Manages the revision and updating of all policies and procedures.
  • In co-operation with the Human Resource Manager and Clinical Director, developing training programs for all staff in relation to Quality.
  • To serve as privacy officer for Integrated Family Services, PLLC.
  • Prepare statistical reports from existing records as required. Maintain interface with personnel outside of the department to resolve problems concerning the disposition of patient medical records and services provided by the department.
  • Other responsibilities and duties as assigned.

Bachelor’s degree in health care management, or in the area of human service or any related degree required. MPH, MPA or MBA with clinical or healthcare related experience preferred.

A minimum of three years’ experience in healthcare quality improvement, health information, health policy management, customer service and/or outcome reporting required. Two or more years in a leadership role and successful leadership experience in the formation of highly productive and collaborative relationships with multi-disciplinary teams, physicians and other healthcare providers preferred.

Interested individuals should complete an online application. No phone calls please.

Apply for This Job

Mobile Crisis On Call Workers (QMHP)

Location: Ahoskie, Greenville, Jacksonville, Morehead City, New Bern, Rocky Mount, Washington & Wilmington, Job Type: Part-time

The Mobile Crisis Management Qualified Professional (QP) is responsible for providing all support, services, and treatments necessary to provide integrated crisis response, crisis stabilization, interventions, and crisis prevention activities to people with mental health, substance abuse, and developmental disabilities. In addition, the application must have at least one year experience in crisis intervention or crisis response. Primary duties for this position include:

  • Respond to community locations to provide an immediate evaluation, triage, and access to acute mental health, developmental disabilities, and/or substance abuse services, treatment, and supports to effect symptom reduction, harm reduction, and/or to safely transition persons in acute crises to appropriate crisis stabilization and detoxification supports/services
  • Ensure operations of the mobile crisis management services program are functioning to meet the standards set forth by the agency and the state of North Carolina
  • Bilingual candidate is desirable.

Interested individuals should complete an online application. No phone calls please.

Apply for This Job

Apply With Us Today!

Salaries commensurate with experience. Excellent benefits. Qualified, interested applicants should complete an online application.


Integrated Family Services
Personnel Administrator
P.O. Box 885
Ahoskie, North Carolina 27910
(252) 439-0700