Critical Incident Stress Management Team

CISM, Critical Incident Stress Management. Critical Incident Stress Management Team. The mission of Integrated Family Services, PLLC (IFS) Critical Incident Stress Management (CISM) Team is to assess, coordinate, monitor and provide CISM in a manner that lessens the overall impact of acute or cumulative stress to accelerate recovery in individuals who are having a normal reaction to an abnormal event while promoting dignity, respect and empowerment to all served.

CISM is designed to help individuals deal with their trauma one incident at a time, by allowing them to talk about the incident when it happens without judgement or criticism. All interventions are strictly confidential. The emphasis is always on keeping individuals safe and returning them quickly to more normal level of functioning. Following the intervention, education on how to deal with stress, including signs and symptoms of when to seek professional help, is provided.

We provide CISM in the following counties under the Trillium Health Resources LME/MCO: Beaufort, Bertie, Brunswick, Camden, Carteret, Chowan, Columbus, Craven, Currituck, Dare, Gates, Hertford, Hyde, Jones, Martin, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Tyrrell and Washington. Trillium Health Resources is very supportive of IFS offering this service to enhance crisis services provided in our community. Several members of IFS Mobile Crisis Management (MCM) team were trained in Critical Incident Stress Management in 2008. Due to the expansion of MCM, additional team members were trained in 2011. Training was received by the former System Director of Affiliated Sante’ Group. In 2015, we became a member of the International Critical Incident Stress Management Foundation (ICISMF).

As part of our mission and values, we will serve all populations. This service is available to individuals, families, schools, law enforcement agencies, emergency management services, industrial facilities, etc. We are equipped to respond to the following situations:

  1. Officer involved shooting
  2. Serious Line of Duty injuries
  3. Departmental accidents resulting in injuries to personnel
  4. Deaths / neglect / abuse of infants/children
  5. Incidents involving multiple fatalities
  6. Mass casualty incidents
  7. Rescue situations involving Fire or Police personnel
  8. Extended or technical extrication situations
  9. Sudden or unexpected death of any member
  10. Line of Duty Death

IFS CISM team can be accessed 24/7/365 by calling 1-866-437-1821 and speaking with a member of our Mobile Crisis Management team. The following information is needed when a request for CISM is received:

  • What occurred
  • When/Where did the incident occur
  • Who all is involved
  • Is there media involvement
  • Approximately how many people affected by the incident

If you have specific questions about this service, please contact Mona Townes.